What is your returns policy?
We want you to be delighted with your purchase. If you are unhappy with any item you can return it within 14 days of receipt of your order provided it is unused and returned in its original packaging.
We will be happy to exchange your purchase for a replacement up to the value of your return or to make a refund using the same card as used when you made your purchase. We’re not able to refund any postage charges but we will send any exchange items free of charge.
If for any reason you experience a problem with a Bee Good product after initial use, please contact us via firstname.lastname@example.org.
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.
How do I return something?
You’ll need to complete the returns notification form by following the instructions on this link Returns Notification. Please complete all the sections including the reason for your return. It really helps us in developing our products if we know why they were not suitable. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return. The postage address information is all included on the form. Make sure your items are securely wrapped.
We’re sorry, postage costs are not reimbursable. We strongly recommend you obtain a free certificate of postage from the Post Office, or use Royal Mail Recorded Delivery, as we’re responsible for your parcel only once it has been received at our warehouse. Items lost in transit will not be treated as a valid return.
What if the item is damaged?
We’re always disappointed if you receive a damaged parcel or product. If the product damage is spotted within 14 days of purchase, you can return the product or order under our normal return procedure for exchange or refund using the Returns Notification. Make sure you let us know about the damage so we can make sure other items are not affected. We’ll refund any postage on damaged items at the standard postage rate.
If a problem develops outside the 14 day return period please contact us via email@example.com before you return the item so we can agree the best way forward.
How do I arrange an exchange?
If the replacement product is available we will exchange it for you. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.
Can I return an item I received as a gift?
An item that was received as a gift can be returned for an exchange providing it is unused and in it’s original packaging. You can request an exchange using our normal returns procedure Returns Notification. Refunds can only be made to the original credit or debit card on which the gift was purchased.
How long will it take to deal with my return?
Once your parcel has been received by our team it can take up to 14 working days to fulfill your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but won’t progress any more quickly through the process.
When we’ve dealt with your return we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take 3 to 4 days after we have processed a refund payment for it to appear on your credit card statement.
If, after sending your return to us, you have not received our email confirmation within 14 working days, please contact us on firstname.lastname@example.org so we can investigate.
What if I have a problem with a product?
We really hope you’re happy with every Bee Good purchase you make. We believe strongly in our products and their quality and work hard to ensure our formulations are as gentle as possible for all skin types. If for any reason you experience a problem with a product after initial use, please email us on email@example.com.
As a guide we always recommend if you are using a skincare product for the first time, that you patch test a small area of the skin in advance of applying the product.
How do I cancel an order?
You have the statutory right to cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same or next day that they are received. Simply email firstname.lastname@example.org with your name, address and order reference number requesting a cancellation.
You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 7 working days after the day after you receive the product. Please email email@example.com with your name, address and order reference number and that you intend to return the items(s) and we will be happy to offer you a full refund including any delivery charge.
This does not affect your statutory rights.